Contact Us

Have a question?

We apologize for the inconvenience, but we can not provide support over the telephone. For your convenience, please check our FAQ, Terms of Use, and articles on this website to see if your question is answered there.

If you can not find the answer to your question in the FAQ, articles, design information, or pattern information, please use the contact form at the bottom of this page.

Photos

We love to see what you have created with our patterns and designs. If you would like to allow us to post your photos online, send your photos to photos@ssew.com. Photos must be of your own work and taken by you. By sending photos, you are stating all work is your own, you give us permission to post the photos online, and you release us from any liability arising from posting the photos online.

Office Hours

Our offices are open the following hours:
Monday – Friday: 9am EST to 4pm EST
Saturday – Sunday: closed

Please allow 48 hours to reply to any inquiries. If you do not get an answer, please realize that sometimes email messages do get lost in the vastness of the internet. We hope this doesn’t happen often, but we don’t have any control over it, so please send another message. We love to hear from our customers. You allow us to improve and to expand our abilities as teachers and designers.